Refund policy
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Refund Policy
At LIVEING, we make playful rugs and home pieces designed to bring a little more personality into your space. We want you to love what you order, so please read this policy before purchasing.
No Returns or Exchanges
All LIVEING products are sold on a no-return and no-exchange basis for change of mind, personal preference, incorrect size selection, colour preference, or simply deciding that the product isn't right for you.
We do not offer exchanges for a different product, colour, design or size.
Damaged, Defective or Incorrect Orders
If your order arrives: damaged during transit; defective; materially different from the product you ordered; or with an incorrect product, please contact us within 48 hours of delivery.
To help us resolve the issue, you may be required to provide clear photographs or videos of the product, packaging and shipping label.
After reviewing the issue, LIVEING may, at its discretion and where appropriate, arrange a replacement, refund or other suitable resolution.
Refunds
Where a refund is approved, it will generally be issued to the original payment method used for the order. The time taken for the refunded amount to appear in your account may depend on your bank, card issuer or payment provider.
Order Cancellation
Once an order has been processed or dispatched, it cannot ordinarily be cancelled. If you need to request a cancellation, contact us as soon as possible after placing the order. We will try to accommodate the request if the order has not yet entered processing or dispatch.
Contact
For questions regarding an order or a potential product issue, contact us at:
Email: thelivein.store@gmail.com